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Course#: BUSCOMM 101
Course Description:
This course is of benefit to employees functioning
at all levels of the organization. However, it can be fully customized
to better serve the specific workplace needs of executive leadership,
management, non-management, field workers and other sectors of staff.
Our Corporate Trainers have served the corporate,
education, government and non-profit organizations for more than twenty
years, and can truly attest to the fact that communication is the reason
for most of our workplace conflicts and downfalls.
Today, more than ever, we are faced with a fierce
marketplace – one that will demand that we get communication right. We
must now understand that success will absolutely depend on our ability
to have effective and efficient dialogue with all levels of staff.
Mastering business communication is no longer a
choice, it is a necessity. We see staff frustration at all levels.
These are situations that can be so easily resolved once we have the
right tools and solutions in place and know how and when to use these.
Our training is not at all generic but focuses very
heavily on your specific needs. We carefully study your environment so
that we can customize our efforts to help you increase your personal job
performance which ultimately results in increased success to your
organization.
Duration: 3 days (Course outline can be fully
customized to add/delete topics)
Cost: Based on company type (profit/non-profit,
education, government); class size, etc.
Course Outline:
Lesson 1: The Oral Process
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Understanding the basic communication process
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Mastering appropriate communication for the 21st
century organization
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Knowing how communication flows through today’s
organization
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Grasping the strategic forces that influence
today’s business communication
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Communicating as an individual then as a team
member
Lesson 2: The Writing Process
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Organizing and composing messages
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Revising and proofreading messages
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Writing good-news, routine messages
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Writing bad-news messages, non-routine messages
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Writing memos and electronic communication
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How to make your writing persuasive yet not
offensive
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Grammar usage and business writing
Lesson 3: Combining Oral and Written in the
business presentation Process
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Understanding the report process and research
methods
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Managing data and using graphics
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Organizing and preparing reports and proposals
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Designing and delivering business presentations
Lesson 4: Dealing with conflicts that arise in
communication
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Learning to quickly recognize conflict before it
happens: verbal and non-verbal clues
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Using first party mediation tools to deal with
communication conflict
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Using third party mediation tools to deal with
communication conflict
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