Greetings from Our Team
In this 21st Century Marketplace, organizations are experiencing the mad rush to secure a place among what Darwin referred to as survival of the fittest.
To be among those who meet the mark of industry competitiveness, organizations must completely reassess themselves. Where do they want to be, where are they now and what would it take to close the gap? We are here to help you through this assessment process then provide you with the tools necessary to overcome the polarized challenge of any of today’s organizations: to provide customers with today’s cutting-edge technology and yesteryear’s neighborliness and customer care. The two major keys to solving the polarized dilemma are Technology and Human Capital.
When technology was first ushered into the workplace, the perception and thought process was … it is time to reduce the human labor force, replace them with technology and head toward as robotic an operation as possible. Shortly after technology appeared, companies realized that despite the many advantages associated with technology, it never has nor ever will replace the human touch.
Customers are now tired with the endless computerized phone and email messages and processes that strip them of any form of human contact. As such, companies became willing to keep their staff and to spend dollars on training and preparing them to deal with the many changes.
Serenity is here to help you find a healthy balance between the implementation of cutting-edge technology solutions while maintaining strong emphasis on human capital.
Many scholars analogize the organization to that of a living organism. What is oftentimes missed is that not only must the upper echelon of constituencies in an organization enjoy financial growth. In fact for this to happen in today’s business world – all levels of the organizations from the CEO to the part-time frontline worker must feel a sense of growth, purpose, motivation and development.
Human Capital presents one of the most difficult challenges – finding the right people and holding on to them. To do this, employers now have to help employees feel a sense of ownership and value to the organization along with a feeling of security and safety. Are your employees proud to be a part of your organization? Are they motivated enough where they look forward to arriving at work the next day?
Through a detailed HRD assessment that includes evaluation of performance goals, objectives and outcomes, organizations can now link this assessment to the type of training that ensures high performance. In this way, a strong PBT (Performance-Based Training) strategy is in place to ensure high ROI (Return on Investment) on all training efforts. Training is a cost to any company – this cost must be exceeded by benefits for it to be a healthy corporate activity. After the HRD process is completed, Serenity helps launch quality training for you through Serenity Projects University.
Now us about your specific technology and HRD needs please.